Kandyway Help Center

Let's explore the most commonly asked questions. Feel free to contact us if you have other questions.

Kandway Eternal Glow MD - Face

The Kandyway Eternal Glow MD is a portable light therapy device for home use that uses LEDs to help rejuvenate your facial skin. We use the same technology and light wavelengths proven effective in 40+ clinical trials to reduce wrinkles, fine lines, and the appearance of pigmentation.

We are FDA-cleared and Health Canada authorized which is considered the gold standard. Our device has been proven to produce medical-grade results. That said, you need to be careful when choosing an LED device because there are many less effective options on the market. Their performance claims are not backed by clinical studies, which can create a risk for the consumer.

There have been over 40+ clinical trials to prove that Kandyway Eternal Glow MD light therapy mask is very safe. It is painless, chemical-free, and has no thermal heat or UV light.

We use two specific anti-aging wavelengths: the 630nm red light and 830nm near-infrared light. Combining these wavelengths helps rejuvenate the skin by stimulating collagen and producing elastin. It also helps increase tissue oxygenation and blood flow, resulting in excellent anti-aging benefits for your skin.

Our device has passed many safety certifications, including the IEC/EN 62471 Photobiological eye safety standard for medical devices. Red light is known to be beneficial for aging eyes, so feel free to research the topic.

You don't need to wear eye protection, but we include it in the box as we know some people feel more comfortable having it. In addition, red and near-infrared lights are safe for the eyes.

The treatment is an entirely non-evasive, natural, and painless treatment. Our red + near infrared lights shine on the skin, stimulating the cells to create new fresh skin, resulting in a younger, more radiant look.

Our device generates no heat and can be used for virtually all skin types; there are some exceptions for people who may be photosensitive or pregnant. In addition, photosensitivity can be a side effect of certain medications, which you can find here. Finally, for complete transparency, here is a list of contraindications of people that should not use light therapy.

The full list is here

Results vary from person to person, but generally, the results are almost always excellent. Our technology has been used in quite a few trials, and these were some of the results.

Fine lines & wrinkles
People reported a 36% reduction in wrinkles, with less redness and smoother, rehydrated skin.

Improved skin texture and tone
After 4 weeks and 3 treatment sessions per week, 95% showed firmer skin and improved skin texture and tone.

Increased blood flow
After 4 weeks and 3 treatment sessions per week, 95% of people said their skin looked plumper and had a more healthy glow.

Tissue Oxygenation
Tested on 100 plus patients in clinical studies, our 630nm red and 830nm near-infrared wavelengths stimulate the cells to create new fresh skin and increase blood flow, giving you healthier, more nourished skin.

We recommend you treat your skin for 10 minutes each session—3 to 5 times per week for 4 weeks. Then, after seeing improvements, you can maintain the progress with occasional treatments as needed.

Yes, you can continue with your current skincare routine. Our light therapy helps with tissue oxygenation and blood flow, so it will help your skin absorb your current products more effectively.

Yes, it is portable, where you can walk around or relax anywhere you want. In addition, the device has an excellent battery lasting up to 14 treatments or 140 minutes.

The device has 132 LEDs, 66 red lights, and 66 near-infrared lights encased inside 66 bulbs.

Our light therapy mask helps reduce wrinkles, fine lines, and the appearance of pigmentation. It can also help improve firmness and skin tone, giving you healthy, radiant skin.

It reduces the appearance of pigmentation and redness of the skin, giving you a more youthful, healthy glow.

This light penetrates deeper than red light, stimulating the cells to increase collagen and elastic production.

Red light therapy is very safe, but there is not enough clinical information about using it while pregnant or breastfeeding, so we do not recommend it now.

Certain creams or serums could block the rays or reduce the effectiveness of your treatment. Therefore, we recommend only using it with clean bare skin.

No, this can reduce the effectiveness of treatment, so we only recommend using the light therapy device with clean bare skin.

You can use a soft cloth with warm water and a touch of soap. If you see any stains, you can remove them with 70% based alcohol. On the LED side clean gently and then let air dry.